by : OM
Efficiency and Effectiveness
Aligning and optimising resources
Transformational Government Strategy has increased the pressure on public sector organisations to become more citizen-centred, results-oriented and collaborative. The need for informed decision-making to focus, prioritise, align and optimise limited resources has never been greater. Key performance indicators, programme effectiveness, financial accountability, costs, capital planning, performance-based contracts, HR workforce planning, e-procurement and outsourcing, sustainability all need to be tracked and monitored. The data is there, but not always the insight.
Safety and Security
Predicting and preventing threats
A critical issue for government, particularly when resources are stretched, is to protect people, property, money and now data from growing and evolving threats. In areas such as defence, justice, crime, health and transport safety the requirement for accurate information that provides insight into the existing situation and helps predict and prevent future threats continues to grow.
Compliance and Reporting
Meeting external requirements and driving internal benefits
Public sector bodies are experiencing an explosion in the volume of data they produce. At the same time, the requirement to comply with external regulations and reporting, particularly in areas such as data protection and security, has never been higher. Improving data accuracy and reducing the time and cost of reporting are now basic requirements. However, instead of viewing regulation and reporting as a burden and a cost to be managed, the information produced should be used to provide the additional insight and understanding that can transform the management of risk as well as the overall performance of the organisation.
Fraud and Risk
Detecting and preventing the loss of vital resources
Public sector bodies are experiencing an explosion in the volume of data they produce. At the same time, the requirement to comply with external regulations and reporting, particularly in areas such as data protection and security, has never been higher. Improving data accuracy and reducing the time and cost of reporting are now basic requirements. However, instead of viewing regulation and reporting as a burden and a cost to be managed, the information produced should be used to provide the additional insight and understanding that can transform the management of risk as well as the overall performance of the organisation.
Transformational Government Strategy has increased the pressure on public sector organisations to become more citizen-centred, results-oriented and collaborative. The need for informed decision-making to focus, prioritise, align and optimise limited resources has never been greater. Key performance indicators, programme effectiveness, financial accountability, costs, capital planning, performance-based contracts, HR workforce planning, e-procurement and outsourcing, sustainability all need to be tracked and monitored. The data is there, but not always the insight.
Safety and Security
Predicting and preventing threats
A critical issue for government, particularly when resources are stretched, is to protect people, property, money and now data from growing and evolving threats. In areas such as defence, justice, crime, health and transport safety the requirement for accurate information that provides insight into the existing situation and helps predict and prevent future threats continues to grow.
Compliance and Reporting
Meeting external requirements and driving internal benefits
Public sector bodies are experiencing an explosion in the volume of data they produce. At the same time, the requirement to comply with external regulations and reporting, particularly in areas such as data protection and security, has never been higher. Improving data accuracy and reducing the time and cost of reporting are now basic requirements. However, instead of viewing regulation and reporting as a burden and a cost to be managed, the information produced should be used to provide the additional insight and understanding that can transform the management of risk as well as the overall performance of the organisation.
Fraud and Risk
Detecting and preventing the loss of vital resources
Public sector bodies are experiencing an explosion in the volume of data they produce. At the same time, the requirement to comply with external regulations and reporting, particularly in areas such as data protection and security, has never been higher. Improving data accuracy and reducing the time and cost of reporting are now basic requirements. However, instead of viewing regulation and reporting as a burden and a cost to be managed, the information produced should be used to provide the additional insight and understanding that can transform the management of risk as well as the overall performance of the organisation.
by : OM
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.
Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.
What Are Key Performance Indicators (KPI)
Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.
A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year.
Whatever Key Performance Indicators are selected, they must reflect the organization's goals, they must be key to its success,and they must be quantifiable (measurable). Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organization's goals change, or as it gets closer to achieving a goal.
by : OM
LUMUT, April 17 (Bernama) -- The local authorities will be assessed according to the Key Performance Indicators (KPI) to be introduced by the Housing and Local Government Ministry for upgrading of their status.
Housing and Local Government Minister Datuk Seri Ong Ka Ting said Monday that the move was to ensure they could live up to their new status.
"When they are upgraded, their image, efficiency and delivery system should also improve," he said when opening the meeting of the consultative committee on municipalities here.
Earlier, Ong expressed regret over the poor attendance of key officers from some local authorities at the meeting.
"This meeting is the best forum for exchange of information and views to solve issues and problems to improve the delivery system," he said.
He said he would check on those who were absent and a report would be sent to their respective menteris besar.
-- BERNAMA
Bernama.com
KPI For Local Authorities
General
April 17, 2006 19:50 PM
Housing and Local Government Minister Datuk Seri Ong Ka Ting said Monday that the move was to ensure they could live up to their new status.
"When they are upgraded, their image, efficiency and delivery system should also improve," he said when opening the meeting of the consultative committee on municipalities here.
Earlier, Ong expressed regret over the poor attendance of key officers from some local authorities at the meeting.
"This meeting is the best forum for exchange of information and views to solve issues and problems to improve the delivery system," he said.
He said he would check on those who were absent and a report would be sent to their respective menteris besar.
-- BERNAMA
Bernama.com
KPI For Local Authorities
General
April 17, 2006 19:50 PM
